Terms and Conditions
Returns and Exchange Policy
- Perishable products (All Treats including Droolicious Doggy Donuts)
- Items on sale
- Clothing, including t shirts
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party. We will only send you email newsletters if you explicitly opt in.
Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.
All t shirts are printed per order which may take up to 5 days plus courier.
We will process your order within 1 business day following payment in cleared funds. We will send you an email notifying you when your order has been shipped. Please allow upto 3 days for delivery domestically.
Orders placed on Friday may not be posted until Monday once funds clear.
Orders placed on public holidays will be processed on the next business day.
Overnight Delivery: Orders will be shipped once funds clear, usually the next business day if order placed before 6pm.
Saturday Delivery: orders must be placed before 6pm Thursday to ensure funds show before postage Friday.
International shipping: at this stage we only ship within New Zealand