Terms and Conditions

Click and Collect Orders

Click and Collect is available for Free from our Blenheim office.

Orders ready 24 hours after payment recieved and will be available for collection from our courier box at 42b Wither Road, Blenheim. A confirmation email will be sent once order is ready for collection.

Returns and Exchange Policy

I gladly accept returns and exchanges
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Perishable products (All Treats including Droolicious Doggy Donuts)
  • Items on sale
  • Clothing, including t shirts
  • Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.


The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party. We will only send you email newsletters if you explicitly opt in.

Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.