Terms and Conditions

Returns and Exchange Policy

I gladly accept returns and exchanges
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Perishable products (treats, Donuts)
  • Items on sale
  • Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy

The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party. We will only send you email newsletters if you explicitly opt in.

Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.

Delivery Times

We will process your order within 1 business day following payment in cleared funds. We will send you an email notifying you when your order has been shipped. Please allow upto 3 days for delivery domestically.

Orders placed on Friday may not be posted until Monday once funds clear.

Orders placed on public holidays will be processed on the next business day.

Overnight Delivery: Orders will be shipped once funds clear, usually the next business day if order placed before 6pm.

Saturday Delivery: orders must be placed before 6pm Thursday to ensure funds show before postage Friday.